{"id":4227,"date":"2026-09-26T13:11:53","date_gmt":"2026-09-26T13:11:53","guid":{"rendered":"https:\/\/knownstore.com\/?page_id=4227"},"modified":"2026-10-11T08:12:38","modified_gmt":"2026-10-11T08:12:38","slug":"returns-warranty","status":"publish","type":"page","link":"https:\/\/knownstore.com\/en\/returns-warranty\/","title":{"rendered":"\u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u0627\u0633\u062a\u0631\u062c\u0627\u0639 \u0648\u0627\u0644\u0636\u0645\u0627\u0646 | Returns &#038; Warranty"},"content":{"rendered":"<p><!--ks:ar--><\/p>\n<section class=\"ks-page\" lang=\"ar\" dir=\"rtl\">\n<h2>\u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u0627\u0633\u062a\u0631\u062c\u0627\u0639 \u0648\u0627\u0644\u0627\u0633\u062a\u0628\u062f\u0627\u0644<\/h2>\n<p>\u0646\u0631\u064a\u062f\u0643 \u0623\u0646 \u062a\u0643\u0648\u0646 \u0631\u0627\u0636\u064a\u064b\u0627 \u062a\u0645\u0627\u0645\u064b\u0627 \u0639\u0646 \u0645\u0634\u062a\u0631\u064a\u0627\u062a\u0643 \u0645\u0646 Known Store. \u0625\u0630\u0627 \u0644\u0645 \u062a\u0643\u0646 \u0643\u0630\u0644\u0643\u060c \u0641\u0625\u0644\u064a\u0643 \u0643\u064a\u0641 \u064a\u0639\u0645\u0644 \u0627\u0644\u0627\u0633\u062a\u0631\u062c\u0627\u0639.<\/p>\n<h3>\u0645\u062f\u0629 \u0627\u0644\u0627\u0633\u062a\u0631\u062c\u0627\u0639<\/h3>\n<p>\u0644\u062f\u064a\u0643 <strong>14 \u064a\u0648\u0645\u064b\u0627<\/strong> \u0645\u0646 \u062a\u0627\u0631\u064a\u062e \u0627\u0633\u062a\u0644\u0627\u0645 \u0637\u0644\u0628\u0643 \u0644\u0637\u0644\u0628 \u0627\u0644\u0627\u0633\u062a\u0631\u062c\u0627\u0639 \u0623\u0648 \u0627\u0644\u0627\u0633\u062a\u0628\u062f\u0627\u0644.<\/p>\n<h3>\u0634\u0631\u0648\u0637 \u0627\u0644\u0645\u0646\u062a\u062c<\/h3>\n<ul>\n<li>\u0623\u0646 \u064a\u0643\u0648\u0646 \u0627\u0644\u0645\u0646\u062a\u062c \u063a\u064a\u0631 \u0645\u0633\u062a\u062e\u062f\u0645 \u0648\u0628\u062d\u0627\u0644\u062a\u0647 \u0627\u0644\u0623\u0635\u0644\u064a\u0629.<\/li>\n<li>\u0623\u0646 \u062a\u0643\u0648\u0646 \u0627\u0644\u0639\u0628\u0648\u0629 \u0627\u0644\u0623\u0635\u0644\u064a\u0629 \u0648\u062c\u0645\u064a\u0639 \u0627\u0644\u0645\u0644\u062d\u0642\u0627\u062a \u0648\u0627\u0644\u0643\u0627\u0628\u0644\u0627\u062a \u0648\u0627\u0644\u0643\u062a\u064a\u0628\u0627\u062a \u0645\u0648\u062c\u0648\u062f\u0629.<\/li>\n<li>\u0623\u0646 \u064a\u0643\u0648\u0646 \u0625\u064a\u0635\u0627\u0644 \u0627\u0644\u0637\u0644\u0628 \u0623\u0648 \u0631\u0642\u0645 \u0627\u0644\u0637\u0644\u0628 \u0645\u062a\u0627\u062d\u064b\u0627.<\/li>\n<\/ul>\n<h3>\u0645\u0646 \u064a\u062a\u062d\u0645\u0644 \u0645\u0635\u0627\u0631\u064a\u0641 \u0627\u0644\u0634\u062d\u0646<\/h3>\n<p>\u0625\u0630\u0627 \u063a\u064a\u0651\u0631\u062a \u0631\u0623\u064a\u0643\u060c \u064a\u062a\u062d\u0645\u0644 \u0627\u0644\u0639\u0645\u064a\u0644 \u0645\u0635\u0627\u0631\u064a\u0641 \u0634\u062d\u0646 \u0627\u0644\u0625\u0631\u062c\u0627\u0639.<\/p>\n<p>\u0623\u0645\u0627 \u0625\u0630\u0627 \u0643\u0627\u0646 \u0627\u0644\u0645\u0646\u062a\u062c <strong>\u062a\u0627\u0644\u0641\u064b\u0627 \u0623\u0648 \u0645\u0639\u064a\u0628\u064b\u0627 \u0623\u0648 \u0645\u062e\u062a\u0644\u0641\u064b\u0627 \u0639\u0645\u0651\u0627 \u0637\u0644\u0628\u062a\u0647<\/strong>\u060c \u0641\u0646\u062d\u0646 \u0646\u062a\u062d\u0645\u0644 \u0645\u0635\u0627\u0631\u064a\u0641 \u0627\u0644\u0634\u062d\u0646 \u0628\u0627\u0644\u0643\u0627\u0645\u0644 \u0641\u064a \u0627\u0644\u0627\u062a\u062c\u0627\u0647\u064a\u0646\u060c \u0648\u0646\u0631\u0633\u0644 \u0645\u0646\u062f\u0648\u0628\u064b\u0627 \u0644\u0627\u0633\u062a\u0644\u0627\u0645 \u0627\u0644\u0645\u0646\u062a\u062c.<\/p>\n<h3>\u0627\u0633\u062a\u0631\u062f\u0627\u062f \u0627\u0644\u0645\u0628\u0644\u063a<\/h3>\n<p>\u0628\u0645\u0627 \u0623\u0646 \u0627\u0644\u062f\u0641\u0639 \u064a\u062a\u0645 \u0639\u0646\u062f \u0627\u0644\u0627\u0633\u062a\u0644\u0627\u0645\u060c \u064a\u062a\u0645 \u0631\u062f \u0627\u0644\u0645\u0628\u0644\u063a \u0646\u0642\u062f\u064b\u0627 \u0623\u0648 \u0639\u0628\u0631 \u062a\u062d\u0648\u064a\u0644 \u0628\u0646\u0643\u064a \u0623\u0648 \u0645\u062d\u0641\u0638\u0629 \u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a\u0629 \u062e\u0644\u0627\u0644 <strong>7 \u0623\u064a\u0627\u0645 \u0639\u0645\u0644<\/strong> \u0645\u0646 \u0627\u0633\u062a\u0644\u0627\u0645\u0646\u0627 \u0644\u0644\u0645\u0646\u062a\u062c \u0648\u0627\u0644\u062a\u0623\u0643\u062f \u0645\u0646 \u062d\u0627\u0644\u062a\u0647.<\/p>\n<h3>\u0627\u0644\u0636\u0645\u0627\u0646<\/h3>\n<p>\u062c\u0645\u064a\u0639 \u0627\u0644\u0645\u0646\u062a\u062c\u0627\u062a \u0645\u063a\u0637\u0627\u0629 \u0628\u0640<strong>\u0636\u0645\u0627\u0646 \u0633\u0646\u0629 \u0648\u0627\u062d\u062f\u0629 \u0645\u0646 \u0627\u0644\u0645\u064f\u0635\u0646\u0651\u0639<\/strong> \u0636\u062f \u0639\u064a\u0648\u0628 \u0627\u0644\u0635\u0646\u0627\u0639\u0629. \u0644\u0627 \u064a\u0634\u0645\u0644 \u0627\u0644\u0636\u0645\u0627\u0646 \u0627\u0644\u0643\u0633\u0631 \u0623\u0648 \u062f\u062e\u0648\u0644 \u0627\u0644\u0645\u064a\u0627\u0647 \u0623\u0648 \u0633\u0648\u0621 \u0627\u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0623\u0648 \u0627\u0644\u062a\u0622\u0643\u0644 \u0627\u0644\u0637\u0628\u064a\u0639\u064a.<\/p>\n<h3>\u0643\u064a\u0641 \u062a\u0637\u0644\u0628 \u0627\u0644\u0627\u0633\u062a\u0631\u062c\u0627\u0639<\/h3>\n<p>\u062a\u0648\u0627\u0635\u0644 \u0645\u0639\u0646\u0627 \u0639\u0644\u0649 \u0648\u0627\u062a\u0633\u0627\u0628 \u0623\u0648 \u0627\u062a\u0635\u0644 \u0639\u0644\u0649 <strong>0127 901 0780<\/strong>\u060c \u0623\u0648 \u0631\u0627\u0633\u0644\u0646\u0627 \u0639\u0644\u0649 <strong>info@knownstore.com<\/strong> \u0645\u0639 \u0631\u0642\u0645 \u0627\u0644\u0637\u0644\u0628 \u0648\u0633\u0628\u0628 \u0627\u0644\u0627\u0633\u062a\u0631\u062c\u0627\u0639 \u0648\u0635\u0648\u0631 \u0644\u0644\u0645\u0646\u062a\u062c \u0625\u0646 \u0643\u0627\u0646 \u0628\u0647 \u0639\u064a\u0628.<\/p>\n<\/section>\n<p><!--\/ks:ar--><br \/>\n<!--ks:en--><\/p>\n<section class=\"ks-page\" lang=\"en\" dir=\"ltr\" data-no-translation=\"\">\n<h2>Returns &amp; Refunds<\/h2>\n<p>We want you to be happy with what you buy from Known Store. If you are not, here is how returns work.<\/p>\n<h3>Return window<\/h3>\n<p>You have <strong>14 days<\/strong> from the day you receive your order to request a return or exchange.<\/p>\n<h3>Condition of the item<\/h3>\n<ul>\n<li>The item must be unused and in its original condition.<\/li>\n<li>Original packaging, accessories, cables and manuals must be included.<\/li>\n<li>Please have your order number or receipt to hand.<\/li>\n<\/ul>\n<h3>Who pays return shipping<\/h3>\n<p>If you simply change your mind, return shipping is paid by the customer.<\/p>\n<p>If the item arrived <strong>damaged, faulty, or is not what you ordered<\/strong>, we cover shipping both ways and arrange collection ourselves.<\/p>\n<h3>Refunds<\/h3>\n<p>Because orders are paid cash on delivery, refunds are issued in cash, by bank transfer or to a mobile wallet within <strong>7 working days<\/strong> of us receiving the item and checking its condition.<\/p>\n<h3>Warranty<\/h3>\n<p>All products carry a <strong>one-year manufacturer warranty<\/strong> against manufacturing defects. The warranty does not cover physical damage, water damage, misuse or normal wear.<\/p>\n<h3>How to start a return<\/h3>\n<p>Message us on WhatsApp or call <strong>0127 901 0780<\/strong>, or email <strong>info@knownstore.com<\/strong> with your order number, the reason for the return, and photos if the item is faulty.<\/p>\n<\/section>\n<p><!--\/ks:en--><\/p>","protected":false},"excerpt":{"rendered":"<p>\u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u0627\u0633\u062a\u0631\u062c\u0627\u0639 \u0648\u0627\u0644\u0627\u0633\u062a\u0628\u062f\u0627\u0644 \u0646\u0631\u064a\u062f\u0643 \u0623\u0646 \u062a\u0643\u0648\u0646 \u0631\u0627\u0636\u064a\u064b\u0627 \u062a\u0645\u0627\u0645\u064b\u0627 \u0639\u0646 \u0645\u0634\u062a\u0631\u064a\u0627\u062a\u0643 \u0645\u0646 Known Store. \u0625\u0630\u0627 \u0644\u0645 \u062a\u0643\u0646 \u0643\u0630\u0644\u0643\u060c \u0641\u0625\u0644\u064a\u0643 \u0643\u064a\u0641 \u064a\u0639\u0645\u0644 \u0627\u0644\u0627\u0633\u062a\u0631\u062c\u0627\u0639. \u0645\u062f\u0629 \u0627\u0644\u0627\u0633\u062a\u0631\u062c\u0627\u0639 \u0644\u062f\u064a\u0643 14&#8230;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4227","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/knownstore.com\/en\/wp-json\/wp\/v2\/pages\/4227","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/knownstore.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/knownstore.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/knownstore.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/knownstore.com\/en\/wp-json\/wp\/v2\/comments?post=4227"}],"version-history":[{"count":2,"href":"https:\/\/knownstore.com\/en\/wp-json\/wp\/v2\/pages\/4227\/revisions"}],"predecessor-version":[{"id":7062,"href":"https:\/\/knownstore.com\/en\/wp-json\/wp\/v2\/pages\/4227\/revisions\/7062"}],"wp:attachment":[{"href":"https:\/\/knownstore.com\/en\/wp-json\/wp\/v2\/media?parent=4227"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}