We want you to be happy with what you buy from Known Store. If you are not, here is how returns work.
Return window
You have 14 days from the day you receive your order to request a return or exchange.
Condition of the item
The item must be unused and in its original condition.
Original packaging, accessories, cables and manuals must be included.
Please have your order number or receipt to hand.
Who pays return shipping
If you simply change your mind, return shipping is paid by the customer.
If the item arrived damaged, faulty, or is not what you ordered, we cover shipping both ways and arrange collection ourselves.
Refunds
Because orders are paid cash on delivery, refunds are issued in cash, by bank transfer or to a mobile wallet within 7 working days of us receiving the item and checking its condition.
Warranty
All products carry a one-year manufacturer warranty against manufacturing defects. The warranty does not cover physical damage, water damage, misuse or normal wear.
How to start a return
Message us on WhatsApp or call 0127 901 0780, or email info@knownstore.com with your order number, the reason for the return, and photos if the item is faulty.
